Each message received by Pacific Online is scanned for spam. Hundreds of tests are run on every message to determine the probability that message is spam. Email is given a grade of low, medium, or high, based on the likelyhood the message in question is spam.

The text [Possible Spam] is added to the subject each message that is scored as medium or higher. Mail that scores high is automatically deleted. If desired you may modify the default actions for your account. For example you may wish to configure your account so all messages with a high score are moved to your junk mail folder rather than deleted.

To customize the way junk email is processed login into webmail for your account and select Spam Filtering which you will find under the Settings menu.

Options

Use default spam settings - Choose this option to accept the default spam options provided by your account administrator. The settings will be displayed on the Actions tab for easy reference.

Override spam settings for this account - Select this option to customize the way spam is handled, and to override the settings created by the domain administrator. More information about the types of actions allowed can be found below.

Actions

If you are using the default spam options that were set up by your administrator, they will appear on this tab.

In the case that you have chosen to override the settings, the following possible actions appear for each spam probability.

• No action
• Delete message
• Move to Junk E-Mail folder
• Add text to subject line

It is important to note that only mail in your Inbox will be downloaded using POP. If you choose to move possible spam to the junk mail folder you should ensure that this folder is checked from time to time. Periodically delete the mail in this folder or eventually you will reach your disk space quota and be unable to receive new mail.

Trusted Senders

Email addresses or domain names can be added to your list of trusted senders. When email comes in from a trusted sender, all spam filtering for that email is bypassed. Enter one email address or domain name per line.

Any emails that you "unmark as spam" will add the sender to your trusted senders list automatically. Email addresses in your contact list are also considered to be trusted senders.